Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Al Ain Palace Hotel Abu Dhabi in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A damage deposit of AED 300 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Upon check-in, each occupant must produce the original valid UAE National ID, Original Passport with visa, or Original UAE driving license. GCC Nationals should produce the Original passport or GCC National ID upon check-in. Guest must be at least 21 years old to check in to the hotel. Please note that the first night of the reservation may be charged any time after the booking is made. To access the swimming pool, guests are required to bring their own TOWELS. Note: Only 2 people are allowed in the Room and can avail of the hotel facilities including a swimming pool. The hotel does not have Parking. There is a Mawaqif parking available, AED 15 for 24hrs. Renovation work is done from January 4th, 2024, to January 14th, 2024 daily. The Steam room, Sauna room, Jacuzzi, and Plunge pool are under renovation. Check-in & Identification Check-in time: From 2:00 PM Check-out time: Until 12:00 PM All occupants must present original valid identification at check-in (UAE National ID, Original Passport with visa, or Original UAE Driving License). GCC Nationals must present their Original Passport or GCC National ID. Guests must be 21 years or older to check in unless accompanied by a parent or legal guardian. Reservation Guarantee The first night of the reservation may be charged anytime after the booking is confirmed to guarantee the reservation. Room Occupancy Each room can accommodate a maximum of 2 registered guests only. Only registered guests are permitted to access hotel facilities, including the swimming pool. Visitor Policy Visitors are not allowed inside guest rooms. Only registered guests are permitted to enter the rooms and use hotel facilities. Swimming Pool Access Only registered guests (maximum 2 guests per room) are permitted to use hotel facilities including the swimming pool. Parking Please note that the hotel does not have parking facilities. Guests may use nearby MAWAQiF public parking, approximately AED 15 for 24 hours. Kindly avoid parking in Resident Permit Only areas. Special Requests Special requests are subject to availability at check-in and may incur additional charges. Early Departure If a guest checks out earlier than the reserved departure date, charges for the remaining nights may apply. Pets Pets are not allowed in the hotel. Guest Conduct Guests are requested to respect other guests and maintain a peaceful environment within the hotel premises. We appreciate your cooperation and look forward to welcoming you to Al Ain Palace Hotel. Al Ain Palace Hotel Team