SO/ Vienna
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Fitness centre
Spa
More about SO/ Vienna
SO/ Vienna
Designed by the famous architect Jean Nouvel, this stylish hotel offers panoramic views over Vienna, a gourmet restaurant, a gym, and a 750 m² spa area where guests can relax free of charge.
Reviews from 
Family traveller
DE
Comment: 25 Aug 2026
Stayed in: Aug 2026
Exceptional value
SO Vienna is located very conveniently only a few steps from Schwedenplatz, one of Vienna's most central and well-connected public transportation hubs. The historic city centre and Prater are easily reached by short walks, the lively Danube Canal in front of the hotel as well as the charming neighbourhood surrounding it complete the picture.
We travelled with family this time after our last stay in 2024, which is why it was especially important to us that things would run smoothly. The rooftop restaurant, where we were originally going to spend breakfast, was closed during our stay, an information we only caught through external reviews. The hotel had not publicly communicated the construction. Due to that situation, we had had an extensive pre-communication phase, which came with delays in response during start, but after Joebelle took over, a very effective and friendly exchange emerged. And our wish for generous status as well as premium booking upgrades were more than fulfilled. After a somewhat lengthy, still very friendly check-in, we came to our rooms. One a Junior Suite excellent in proportion and with nice views, the other one the breathtaking Presidential Suite, with unique views of all of Vienna, huge dimensions, a futuristic shower, and minimalistic design.
We enjoyed the comfortable and very broad bed, the reliable daily refill of three soft drink plus snack mini bars, as well as two coffee machines. The entirety of the Suite was well-maintained and clean, with some difficulties with hot water and lighting as minor exceptions.
The Junior Suite was also in good condition, even though minor stains around the bed and on the bed sheets irritated in the beginning.
Special requests were fulfilled rather reliably, whereas turn-down service was not too consistent.
Service friendliness convinced on all levels, also during breakfast, which was offered in a replacement room. Selection was OK and product quality decent, even though coffee was not at barista level and the buffet was not in very good shape.
A special shout-out to Joebelle, who made our generous upgrades possible and had an extremely pleasant approach to guest services. When we met her in person for the first time, she would even hand us over four drink vouchers for a sister hotel's rooftop bar.
Unfortunately, during the friendly check-out, our request for the use of a particular credit card was ignored, so that the final (and very fair) amount was deducted from the wrong card. That was an avoidable error.
Nevertheless and after all, the value we received for the paid price was extremely good and we are certainly returning to SO Vienna in the near future.
We travelled with family this time after our last stay in 2024, which is why it was especially important to us that things would run smoothly. The rooftop restaurant, where we were originally going to spend breakfast, was closed during our stay, an information we only caught through external reviews. The hotel had not publicly communicated the construction. Due to that situation, we had had an extensive pre-communication phase, which came with delays in response during start, but after Joebelle took over, a very effective and friendly exchange emerged. And our wish for generous status as well as premium booking upgrades were more than fulfilled. After a somewhat lengthy, still very friendly check-in, we came to our rooms. One a Junior Suite excellent in proportion and with nice views, the other one the breathtaking Presidential Suite, with unique views of all of Vienna, huge dimensions, a futuristic shower, and minimalistic design.
We enjoyed the comfortable and very broad bed, the reliable daily refill of three soft drink plus snack mini bars, as well as two coffee machines. The entirety of the Suite was well-maintained and clean, with some difficulties with hot water and lighting as minor exceptions.
The Junior Suite was also in good condition, even though minor stains around the bed and on the bed sheets irritated in the beginning.
Special requests were fulfilled rather reliably, whereas turn-down service was not too consistent.
Service friendliness convinced on all levels, also during breakfast, which was offered in a replacement room. Selection was OK and product quality decent, even though coffee was not at barista level and the buffet was not in very good shape.
A special shout-out to Joebelle, who made our generous upgrades possible and had an extremely pleasant approach to guest services. When we met her in person for the first time, she would even hand us over four drink vouchers for a sister hotel's rooftop bar.
Unfortunately, during the friendly check-out, our request for the use of a particular credit card was ignored, so that the final (and very fair) amount was deducted from the wrong card. That was an avoidable error.
Nevertheless and after all, the value we received for the paid price was extremely good and we are certainly returning to SO Vienna in the near future.
Business traveller
Comment: 16 Aug 2026
Stayed in: Aug 2026
WiFi is still rubbish and is a shame
Good hotel but under construction - main feature - Roof bar and Restaurant under construction and not advertisd.
If you are a business customer and need WiFi think carefully, per previous complaints from other guests - WiFi crawls here. Don’t advertise wifi if it’s this poor, there’s also no solution onsite from our inquiries with front desk.
My family and I loved staying here (5th time back) at these prices - you expect good to great wifi as a minimum.
Bar staff and crew are a pleasure as always.
If you are a business customer and need WiFi think carefully, per previous complaints from other guests - WiFi crawls here. Don’t advertise wifi if it’s this poor, there’s also no solution onsite from our inquiries with front desk.
My family and I loved staying here (5th time back) at these prices - you expect good to great wifi as a minimum.
Bar staff and crew are a pleasure as always.
Couple
Comment: 16 Aug 2026
Stayed in: Aug 2026
Excellent performance - professionalism
Second stay in this establishment remarkable for the services offered and the quality of the service and the exemplary professionalism of the teams: from top management (Ms. Hager), to reception and room service staff. This property deserves its stars!
Couple
Comment: 15 Aug 2026
Stayed in: Aug 2026
Exceptional
SO perfectly located in Vienna. Upgraded upon arrival. Very beautiful spacious room with a view of the Cathedral. Impeccable cleanliness throughout the stay. Excellent and hearty breakfast. Excellent restaurant. Friendly, professional staff, always available and accessible for any requests. Numerous personalized touches every day. And above all, remarkable hotel management, provided by Ms. Hager and her team, which places the SO Vienna well above the SO hotels in the Accor series, especially the one in Paris.... Very warm thanks to Ms. Hager and, too often forgotten, to the housekeeping staff as well as the reception staff at the entrance. In summary: an exceptional stay
Couple
SE
Comment: 15 Aug 2026
Stayed in: Aug 2026
An Outstanding Hotel Experience in Vienna
Fantastic hotell with outstanding service. The staff are exceptionella helpful, proffesional, and have remarkable ability to make every guest feel den and valued. The breakfast is both extensive and delicious. Having travelled for business, averaring around three hotel nights for the per weekend for the past 27 Years. SO/Vienna is one of the very best hotels I have ever stayed in.
Excellent location
Praterstraße 1, Leopoldstadt, Vienna, 1020, Austria|0.66 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
SO/ Vienna: FAQs
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