Pullman Haikou

Name: Pullman Haikou
Address: No.21 Xiyuan Road, Haikou, 570209, China, Haikou, Hainan, 570209, China

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Fast facts

Check in from:	14:00
Check out before:	12:00
Breakfast	Breakfast available
Pets	Pets not allowed
Children	Children are welcome at this hotel

Amenities

Wi-Fi

Parking

Air conditioning

Airport shuttle

Pool

Fitness centre

More about Pullman Haikou

Pullman Haikou

Pullman Haikou features an outdoor swimming pool, fitness centre, a garden and restaurant in Haikou. Well situated in the Meilan district, this hotel features a bar, as well as a hot spring bath.

Reviews from

Mentioned by travellers

Couple

Comment: 29 Jun 2025

The service was great, especially Joan n Benny who had upgraded our room to the beautiful river view without my request, which I was planning to ask when checking in, that was a very pleasant surprise indeed, and furthermore our room was changed immediately, after i complained of smoke stench was strong. Amenities were great especially the lavish garden by the river, and the 25 meter swimming pool just topped it all. However, the down side was the buffet breakfast, which really needs improvent

Hotel response

Comment: 30 Jun 2025

尊敬的宾客，欢迎您入住海口星海湾铂尔曼酒店，感谢您的入住体验分享，并对我们的前台服务和设施环境给与好评，我们也非常重视每位宾客的宝贵意见，并分享给餐饮部加以关注，用餐期间如您有任何建议欢迎随时联系我们的管理人员为您服务，我们会更加努力做的更好，期待不久的将来能迎来您的再次光临！祝您生活愉快。

Family traveller

Comment: 15 Apr 2025

We booked the family and it was the perfect configuration for a family of 4. The bunk bed was just the right choice for our 2 kids. The resort facilities were great, overall wonderful place to take family with kids.

Hotel response

Comment: 18 Apr 2025

尊敬的宾客，您好！感谢您选择海口星海湾铂尔曼酒店并对我们的各项服务给与好评。我们很高兴看到您获得了愉快的入住体验。酒店餐饮和康乐配套设施齐全，很荣幸您和家人在此度过了一段美好旅程，真诚地期待您的再次光临！祝您生活愉快。

Group traveller

Comment: 28 Mar 2025

Got lucky and was upgraded to a much bigger room. Lots of room for my little baby to crawl. Buffet breakfast has a large variety of food and they are delicious! We tried the Ginza Japanese restaurant one of the nights and I must say it is average. Overall, I would visit Pullman Haikou again!

Hotel response

Comment: 31 Mar 2025

尊敬的宾客，您好，欢迎您入住海口星海湾铂尔曼酒店，感谢您的好评和分享，很高兴为您提供了满意的服务。很遗憾银座日餐厅的服务达到您的预期，用餐期间如您有任何意见或对菜品的喜好，欢迎随时联系我们为您服务，您的宝贵建议将帮助我们发现不做，努力做的更好。期待在不久的将来能再次迎来您的光临! 祝您生活愉快！

Solo traveller

Comment: 26 Sep 2024

Great location, hotel is nice and fancy. Grand lobby as you enter. The only downside of the outdoor pool is that you can’t use it when there’s a chance of thunderstorm and considering the Haikou weather, this is quite frequent. You are also forced to wear a swimming cap in the pool, which some do not prefer.

Hotel response

Comment: 27 Sep 2024

Dear guest, welcome to stay with us at Pullman Haikou. Affected by the typhoon, heavy rainfall may occur during Spetember or October. To ensure water quality, we suggest to waer proper swimming suit and cap and thank your for your understanding. Hope we can welcome you again in the near future. Wish you a nice weekend.

Solo traveller

Comment: 14 Mar 2025

I decided to extend my stay, because everything at this hotel is amazing! The staff, the room, the facilities, breakfast... I absolutely LOVED the hot springs, fish spa and pool! Great views from the balcony. I would also recommend the Japanese restaurant on site - I tried several kinds of sushi and compliments to the sushi master! The Western restaurant was just okay in comparison. The sushi was really great!
I want to praise duty manager Helsey Huang who went above and beyond in helping guests (thank you again for everything!) as well as Daisy Xie who was in charge of the amazing breakfast. If I hadn't been so jetlagged, I would have wanted to eat all morning. I wish I had taken a photo of the many delicious choices!
I can also vouch for the massage by Ellen 韦雪兰. I went to her twice - I felt so much better afterwards. The spa is huge with several private rooms with bathrooms and showers. Very delicious tea as well. It just made for a very relaxing atmosphere.
A huge plus was also the fish spa and hot springs/pool. It was very relaxing to just soak in the water for a bit, overlooking the river. The whole garden outside is really nice, with hammocks and swings.
I also want to thank Benny Lu who helped me during checkout - I really appreciate his kindness. If I hadn't made plans to go to Sanya, I would have stayed even longer.
Also, as a side note: the entire hotel smells amazing! I hope I get to stay there again sometime. I would definitely stay again!

Hotel response

Comment: 16 Mar 2025

尊敬的宾客，您好，欢迎您入住海口星海湾铂尔曼酒店，感谢您的入住体验分享和好评，酒店位于南渡江入海口，独享江海交汇的自然风光，各项餐饮、康乐配套设施齐全，丰富您的休闲度假体验。很高兴我们的各项服务得到您的认可！还有丰盛早餐为您开启一天的美好心情，我们会更加努力，希望能为宾客送上美好的铂尔曼居住体验。无论商务出行还是度假出游，希望我们能一直成为您出行的首选，诚挚期待您的再次光临! 祝您生活愉快！

Excellent location

4.8

No.21 Xiyuan Road, Haikou, 570209, China|5.16 km from city centre

Check in and check out

Check in from:

14:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel

Extra beds

18 years old and over

$50 (CNY200) per person per night

17 years old and under

$50 (CNY200) per person per night

Cots

2 years old and under

Free

Available beds

Children can stay in existing beds:

6 years old and under

Free

Pets

Pets not allowed

Breakfast

Breakfast available

Breakfast options

Western breakfast, Chinese breakfast

Breakfast price

$30 (≈CNY 118)/person

Breakfast times

06:30 - 10:30 from Monday to Sunday

Important information from the hotel

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. A damage deposit of CNY 500 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Guests are required to show a valid government-issued ID card or passport upon check-in. Please kindly note that starting from 1 May 2016, invoice (fapiao) must be issued in the same month of your check-out date. More information please contact the property directly. For any stays during 4th - 10th February, 2019, all guests enjoy a free room upgrade.

Important information about the city

According to the relevant provisions of the "Supplementary Implementation Plan for the Comprehensive Prohibition of Production, Sales and Use of Disposable Non-degradable Plastic Products in Hainan Province", starting from January 1, 2023, all hotels, hotels, B&Bs and other places in the province will no longer take the initiative to provide Plastic products, including combs, toothbrushes, razors, shower caps, small washing care product containers (such as body wash bottles, shampoo bottles, moisturizer bottles), etc. If you need it, please contact the hotel to obtain it.

Accepted payment methods

This hotel accepts the following payment methods: