Hotel Carvallo

Name: Hotel Carvallo
Address: Gran Colombia 9-52 Y Padre Aguirre, Cuenca, 010150, Ecuador, Cuenca, Azuay Province, 010150, Ecuador

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Fast facts

Check in from:	15:00
Check out before:	12:00
Breakfast	Breakfast available
Pets	Pets allowed with an extra charge
Children	Children are welcome at this hotel

Amenities

Wi-Fi

Parking

Airport shuttle

Front desk 24 hour

Restaurant

Non-smoking

More about Hotel Carvallo

Hotel Carvallo

Boasting a colonial-style central courtyard, draped curtains and canopy beds, this luxurious hotel is right in Cuenca’s historical district. Wi-Fi is free. Hotel Carvallo is set in a renovated house dating from the 19th century.

Reviews from

Mentioned by travellers

Family traveller

Comment: 7 May 2026

Stayed in: May 2026

Best Boutique Hotel in the Historic Center

The best Boutique Hotel in Cuenca, the super spacious rooms, personalized attention, exquisite breakfast.
Thank you very much to Daniela who was watching us the whole time

Family traveller

Comment: 29 Jan 2026

Stayed in: Jan 2026

A flawless experience from start to finish

My stay at the hotel was totally excellent. From the first moment we were greeted with a warm welcome, the very friendly staff from my reservation to my departure, all willing to help in what we needed.
The super comfortable and well-kept facilities, and your breakfast fully complete, we are very satisfied with the level of service they provide
Thank you for the service and first class care you give:)

Couple

Comment: 20 Jan 2026

Stayed in: Jan 2026

Colonial hotel

Comfortable hotel, the spaces are spacious and clean. The very friendly and willing staff help , notice that some areas are being remodeled, giving a better experience for those who stayed at this boutique hotel.

Family traveller

Comment: 15 Jan 2024

Stayed in: Jan 2024

Terrible Experience with Manager at Hotel Carvallo

I stayed at Hotel Carvallo from January 11th to 12th. My family had been staying there for two nights already, and everything was going well until it came time to settle the bill. The hotel needed to refund us for a night we hadn't used. When the receptionist calculated the refund, he mentioned that he had received instructions to deduct the commission charged by the hotel for managing the credit card payment. This seemed odd to me, as these costs are typically borne by the hotel, especially considering that we had also made a cash payment deposit.
Later, he indicated that the amount they were going to deduct corresponded to the commission for the total credit card payment, not just for one of the eight nights we had reserved. I requested to speak with the person in charge. This is when the hotel manager, Mr. Luis Meneses, attended to me—a completely rude and discourteous individual who aggressively tried to impose his viewpoint. When I explained that they shouldn't charge us the commission for the entire payment but only for the night they were refunding, he eventually understood. He simply wrote down the refund amount on a piece of paper, turned around in silence, and walked away. There were no apologies, especially to my elderly parents who were horrified by how the gentleman spoke to me.
I understand that billing mistakes can happen, but I believe that the attitude of individuals dealing with customers should always be courteous and polite. This incident, coupled with Mr. Meneses' behavior, left a negative impression on our overall experience at Hotel Carvallo. I hope that the management takes this feedback constructively to improve customer service in the future.

Couple

Comment: 12 Aug 2023

Stayed in: Aug 2023

Top.

Had a large room with a window. Very quiet as it was at the back. The food was also very good. Friendly owner and staff. We were able to park our motorbike in the foyer. Good location as it is close to the city centre. Would happily stay again

Excellent location

4.7

Gran Colombia 9-52 Y Padre Aguirre, Cuenca, 010150, Ecuador|2.5 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel

Extra beds

from 13 to 17 years old

$34 (USD20) per person per night

Cots

2 years old and under

Free

Pets

Pets allowed with an extra charge

Breakfast

Breakfast available

Breakfast options

American breakfast

Breakfast price

$14 (≈USD 8)/person

Important information from the hotel

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Please inform Hotel Carvallo in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian.

Accepted payment methods

This hotel accepts the following payment methods:

Cash