Mansion Alcazar

Name: Mansion Alcazar
Address: Simón Bolívar 12-55 Y, Cuenca, 010150, Ecuador, Cuenca, Azuay Province, 010150, Ecuador

+ 95

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Fast facts

Check in from:	14:00
Check out before:	12:00
Pets	Pets not allowed

Amenities

Wi-Fi

Parking

Airport shuttle

Spa

Front desk 24 hour

Restaurant

More about Mansion Alcazar

Mansion Alcazar

Mansion Alcazar is a colonial boutique hotel in the centre of the vibrant city of Cuenca. It offers elegant accommodations with queen size beds, free parking and complimentary Wi-Fi.

Reviews from

Mentioned by travellers

Anonymous traveller

Comment: 24 May 2026

Stayed in: May 2026

I recently stayed at Mansión Alcázar in Cuenca, and the experience genuinely stayed with me.
After a long day of travel involving buses, taxis, shuttles, heat, and exhaustion, I arrived tired and overwhelmed. The very first thing they offered me was a warm towel. That small gesture meant more than I can adequately explain. It immediately shifted the experience from “transaction” to “hospitality.”
I had also been unexpectedly upgraded to a much larger room than the one I originally booked. The room itself was beautiful, quiet, elegant, and deeply calming, but what impressed me most was the feeling behind everything. Nothing felt cold or corporate. The hotel felt crafted rather than processed.
One detail that particularly struck me was the room key. Instead of a generic plastic card, it was attached to a large, weighty medallion marked with my room number. It may sound small, but it completely changed the emotional texture of the stay for me. It felt intentional. Memorable. Human.
Throughout my stay, the staff were warm, kind, and genuinely welcoming. The atmosphere carried a sense of dignity and calm that is increasingly rare.
I have stayed in many hotels over the years, but this was one of the few places that made me pause and truly feel cared for.
Thank you for such a memorable stay.

Anonymous traveller

Comment: 8 May 2026

Stayed in: Apr 2026

The breakfast menu was fresh, excellent. Room was clean especially the bathroom. Staff was nice and eager to help guest, Veronica in particular. She was so nice and passionate to have pride in Cuenca.

Anonymous traveller

Comment: 5 May 2026

Stayed in: Apr 2026

We had a great experience! The hotel was perfect fornour needs. And Pablo made sure we had everything we needed. He organized our trasportation and answered all our questions.
My only feedback would be to improve the sonorization in the rooms adjacent to the commom areas. In some instances, we had other guests having loud phone conversations while we were trying to nap.
Other rooms do not have this issue, but I do think it would be worthwhile improving.

Anonymous traveller

Comment: 6 Apr 2026

Stayed in: Apr 2026

Beautiful old mansion in the colonial center. If you want to travel back to the 19th century, in a good way, highly recommended.

Anonymous traveller

Comment: 12 Mar 2026

Stayed in: Mar 2026

It was a dream stating in such a mansion .Every detail was flawless and the staff was just fantastic .