Vivanta Vrindavan
+ 46
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Vivanta Vrindavan
Vivanta Vrindavan
Situated in Vrindāvan in the Uttar Pradesh region, Villa Braj Vrindavan has a garden. Guests staying at this villa have access to a fully equipped kitchen. The villa also features free WiFi, free private parking and facilities for disabled guests.
Reviews from 
Family traveller
Comment: 29 Aug 2026
Stayed in: Aug 2026
Amazing stay
Thanks a lot for making our special day so memorable special thanks to chef Praveen chef Nishant and mr Saurabh ..amazing food , ambiance and all service’s
Family traveller
AE
Comment: 29 Aug 2026
Stayed in: Aug 2026
Exceptional Team Effort Shadowed by Operational Inconsistencies
As a hospitality professional with over two decades in luxury hospitality, I rarely write detailed reviews unless I believe the feedback can genuinely help improve guest experiences.
Let me begin by appreciating the efforts of several team members who tried their best to make our stay comfortable. Front Office Associate Nishta, Restaurant Managers Ashish and Ashwin, Executive Chef Perveen, and the Duty Manager all demonstrated sincerity, professionalism, and a willingness to help whenever concerns were raised.
Unfortunately, despite these individual efforts, our overall experience fell significantly short of the standards I associate with the Taj brand.
Prior to arrival, we had requested an early check-in via email. No response was received regarding room readiness or arrival expectations. Had we been informed that rooms would not be available, we could easily have adjusted our itinerary and visited Agra first. Instead, we arrived around 8:00 AM only to learn that the rooms were unavailable, while simultaneously being informed that an additional 25% charge would apply for early check-in benefits.
The issue was never the policy—it was the absence of communication.
After some discussion, the team eventually arranged one room for us to freshen up and also accommodated our breakfast request, which was appreciated. Breakfast itself was excellent, and the restaurant team displayed genuine hospitality.
However, throughout the stay, a recurring theme emerged: lack of attention to detail.
Both Room 215 and later Room 210 were prepared with amenities for single occupancy despite the booking requirements. Additional hand towels, bathrobes, dental kits, bath mats, and other amenities had to be requested repeatedly.
Although we had specifically requested nearby rooms, our second room was allocated far away despite interconnecting rooms being available. To their credit, the Duty Manager promptly arranged Rooms 609 and 610.
Unfortunately, the new rooms appeared to have been prepared in haste.
Some observations included:
• Shower gel dispenser left unsecured beneath the counter.
• Amenities delivered loosely by hand rather than presented properly.
• QR-code-based In-Room Dining menus that did not function despite multiple attempts.
• Delays in providing a physical IRD menu.
While waiting for the menu, I examined the pillows and was initially impressed by the quality of the product. However, after turning one over, I discovered a strand of hair resting on the pillow in Room 610. While seemingly a small issue, it further reinforced the impression that room preparation and final inspection standards were lacking.
The dinner buffet, recommended by Chef Perveen, was excellent and became one of the highlights of our stay.
The following morning, amenities, tea bags, milk, water, and a carry bag were again delivered individually by hand rather than on a tray. The carry bag itself was stained internally from apparent water damage.
Beyond service inconsistencies, there were also several maintenance and presentation concerns:
• No welcome drink offered on arrival.
• Noticeable foul odour near the lobby elevator area.
• Flower arrangements containing visibly dirty water.
• Plastic grass matting in the lobby that felt out of place.
• Visible cracks in elevator marble flooring.
• Peeling paint on bathroom door handles.
Individually, these may seem minor. Collectively, they diminish the premium experience guests expect from a Taj property.
What disappointed us most is that we were genuinely considering extending our stay by an additional night. However, the accumulation of communication gaps, inconsistent room readiness, housekeeping oversights, and service delivery shortcomings ultimately changed our decision.
Following our stay, I took the time to share detailed and constructive feedback directly with the hotel management. In the hospitality industry, it is common practice to at least acknowledge guest feedback within 24–48 hours, even if a detailed investigation is required. Unfortunately, as of writing this review, it has been over a week and I am still awaiting even a basic acknowledgment of my email. This further reinforces the perception that guest feedback may not be receiving the attention it deserves.
Vivanta by Taj remains a respected brand, which is precisely why expectations are so high.
Guests willingly pay a premium not just for a room, but for consistency, attention to detail, and the seamless service experience that the Taj name is renowned for. On this occasion, while individual team members shone brightly, the overall guest journey unfortunately did not live up to that promise.
Let me begin by appreciating the efforts of several team members who tried their best to make our stay comfortable. Front Office Associate Nishta, Restaurant Managers Ashish and Ashwin, Executive Chef Perveen, and the Duty Manager all demonstrated sincerity, professionalism, and a willingness to help whenever concerns were raised.
Unfortunately, despite these individual efforts, our overall experience fell significantly short of the standards I associate with the Taj brand.
Prior to arrival, we had requested an early check-in via email. No response was received regarding room readiness or arrival expectations. Had we been informed that rooms would not be available, we could easily have adjusted our itinerary and visited Agra first. Instead, we arrived around 8:00 AM only to learn that the rooms were unavailable, while simultaneously being informed that an additional 25% charge would apply for early check-in benefits.
The issue was never the policy—it was the absence of communication.
After some discussion, the team eventually arranged one room for us to freshen up and also accommodated our breakfast request, which was appreciated. Breakfast itself was excellent, and the restaurant team displayed genuine hospitality.
However, throughout the stay, a recurring theme emerged: lack of attention to detail.
Both Room 215 and later Room 210 were prepared with amenities for single occupancy despite the booking requirements. Additional hand towels, bathrobes, dental kits, bath mats, and other amenities had to be requested repeatedly.
Although we had specifically requested nearby rooms, our second room was allocated far away despite interconnecting rooms being available. To their credit, the Duty Manager promptly arranged Rooms 609 and 610.
Unfortunately, the new rooms appeared to have been prepared in haste.
Some observations included:
• Shower gel dispenser left unsecured beneath the counter.
• Amenities delivered loosely by hand rather than presented properly.
• QR-code-based In-Room Dining menus that did not function despite multiple attempts.
• Delays in providing a physical IRD menu.
While waiting for the menu, I examined the pillows and was initially impressed by the quality of the product. However, after turning one over, I discovered a strand of hair resting on the pillow in Room 610. While seemingly a small issue, it further reinforced the impression that room preparation and final inspection standards were lacking.
The dinner buffet, recommended by Chef Perveen, was excellent and became one of the highlights of our stay.
The following morning, amenities, tea bags, milk, water, and a carry bag were again delivered individually by hand rather than on a tray. The carry bag itself was stained internally from apparent water damage.
Beyond service inconsistencies, there were also several maintenance and presentation concerns:
• No welcome drink offered on arrival.
• Noticeable foul odour near the lobby elevator area.
• Flower arrangements containing visibly dirty water.
• Plastic grass matting in the lobby that felt out of place.
• Visible cracks in elevator marble flooring.
• Peeling paint on bathroom door handles.
Individually, these may seem minor. Collectively, they diminish the premium experience guests expect from a Taj property.
What disappointed us most is that we were genuinely considering extending our stay by an additional night. However, the accumulation of communication gaps, inconsistent room readiness, housekeeping oversights, and service delivery shortcomings ultimately changed our decision.
Following our stay, I took the time to share detailed and constructive feedback directly with the hotel management. In the hospitality industry, it is common practice to at least acknowledge guest feedback within 24–48 hours, even if a detailed investigation is required. Unfortunately, as of writing this review, it has been over a week and I am still awaiting even a basic acknowledgment of my email. This further reinforces the perception that guest feedback may not be receiving the attention it deserves.
Vivanta by Taj remains a respected brand, which is precisely why expectations are so high.
Guests willingly pay a premium not just for a room, but for consistency, attention to detail, and the seamless service experience that the Taj name is renowned for. On this occasion, while individual team members shone brightly, the overall guest journey unfortunately did not live up to that promise.
Family traveller
Comment: 28 Aug 2026
Stayed in: Aug 2026
Great experience with tasty food.
We had a great experience having dinner here. Thanks to Sourabh,Tanmay and Chief Praveen for making our experience wonderful.
Great ambiance and food quality. Will visit again and will refer my friends to visit the same.
Great ambiance and food quality. Will visit again and will refer my friends to visit the same.
Family traveller
Comment: 28 Aug 2026
Stayed in: Aug 2026
Overall good except Doorbell issue which Management was aware as it was prevailing before our arrival
Doorbell not working ,due to this family faced issues
Hotel response
Comment: 29 Aug 2026
Dear Guest,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced during the reservation process.
At Vivanta Vrindavan, we strive to provide prompt and seamless service, and it is disappointing to learn that your experience did not reflect our standards. We understand how frustrating it must have been to repeatedly follow up without receiving the promised callback or timely assistance.
We would appreciate the opportunity to investigate this matter further and address your concerns appropriately. Kindly reach out to us directly at gmvivanta.vrindavan@tajhotels.com with your contact details and reservation requirements. This will allow us to connect with you personally and efficiently resolve the issue.
We value your feedback as it helps us improve our services, and we hope to have the opportunity to restore your confidence in us.
Warm regards,
Saurabh Mitra
General Manager
Vivanta Vrindavan
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced during the reservation process.
At Vivanta Vrindavan, we strive to provide prompt and seamless service, and it is disappointing to learn that your experience did not reflect our standards. We understand how frustrating it must have been to repeatedly follow up without receiving the promised callback or timely assistance.
We would appreciate the opportunity to investigate this matter further and address your concerns appropriately. Kindly reach out to us directly at gmvivanta.vrindavan@tajhotels.com with your contact details and reservation requirements. This will allow us to connect with you personally and efficiently resolve the issue.
We value your feedback as it helps us improve our services, and we hope to have the opportunity to restore your confidence in us.
Warm regards,
Saurabh Mitra
General Manager
Vivanta Vrindavan
Family traveller
IN
Comment: 28 Aug 2026
Stayed in: Aug 2026
Wonderful
Very hospitable and clean and fresh.
Excellent location
Rukmani Vihar, vrindavan, 281121, India|3.84 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Extra beds are available for an additional charge, depending on the size of the room.
Vivanta Vrindavan: FAQs
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