Hotel El Cid

Name: Hotel El Cid
Address: C. 61 573 A-x 74 y 76, Parque Santiago, Centro, 1, Merida, 97000, Mexico, Merida, Yucatán, 97000, Mexico

+ 39

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Fast facts

Check in from:	15:00
Check out before:	12:00
Pets	Pets not allowed

Amenities

Wi-Fi

Parking

Air conditioning

Pool

Front desk 24 hour

Non-smoking

More about Hotel El Cid

Hotel El Cid

Hotel El Cid is attractively set in the centre of Mérida. This 3-star hotel offers a tour desk. The hotel has an outdoor swimming pool and a 24-hour front desk and free WiFi. The rooms in the hotel are fitted with a TV.

Reviews from

Mentioned by travellers

Family traveller

Comment: 18 Dec 2025

Stayed in: Dec 2025

Bad experience

Terrible experience, the walls were full of dampness, the finishes were rusty, dirty, the photos they upload really have nothing to do with reality.

Business traveller

Comment: 1 Aug 2024

Stayed in: Jul 2024

DON'T GO TO THAT HOTEL.

HORRIFIC EXPERIENCE. NOTHING THEY ANNOUNCE IS TRUE. DON'T GO. THERE'S NO POINT IN MAKING A RESERVATION FOR AFTER DYING OF DISGUST. THEY DON'T GIVE YOU A SOLUTION AND YOU HAVE TO PAY FOR ANOTHER HOTEL BECAUSE IT'S IMPOSSIBLE TO STAY IN AN ESTABLISHMENT IN THOSE CONDITIONS.

Hotel response

Comment: 24 Nov 2024

Dear Silvia D, we deeply regret to hear about your recent experience at Hotel El Cid Mérida. We strive to provide our guests with a comfortable and enjoyable stay, and it is disheartening to learn that we fell short of your expectations. Your feedback is invaluable, and we take these matters seriously. We would appreciate the opportunity to investigate the issues you encountered during your stay. Please reach out to us directly so we can personally address your concerns. We hope to regain your trust in the future and provide you with the quality experience you deserve. Thank you for your input.

Couple

Comment: 30 Oct 2024

Stayed in: Oct 2024

Terrible hotel

Bad service. If the price was 0€ it would be expensive. Initially he said he had no rooms, only luxury rooms for 800 Pesos. I booked a standard room on booking for 400! There is no hot water, unprofessional employees. Rooms lacking cleanliness. Old hotel, the photos are deceiving.

Hotel response

Comment: 23 Nov 2024

Gentile Compass58573592473, ci dispiace sinceramente sapere che la sua esperienza presso Hotel El Cid Mérida non è stata all'altezza delle sue aspettative. Le sue osservazioni sul servizio e sulla pulizia delle camere sono state attentamente prese in considerazione e verranno utilizzate per migliorare i nostri standard. Ci scusiamo per l'inconveniente riguardante la disponibilità delle camere e ci impegniamo a garantire che le tariffe siano chiare e coerenti. La soddisfazione dei nostri ospiti è fondamentale per noi e speriamo, in futuro, di avere l'opportunità di offrirle un soggiorno migliore. La ringraziamo per il suo feedback e ci auguriamo di poterla accogliere nuovamente per mostrarle i miglioramenti apportati.

Solo traveller

Comment: 24 May 2024

Stayed in: May 2024

THE MOST SCARY AND DIRTY

It is the most AWFUL hotel I have ever stayed in, out of necessity I had to rent a room for one night and this is what I found, judge for yourself, luckily for me Eleazar and Cristina supported me (they cleaned the environment, although they had to change my room )

Hotel response

Comment: 24 Nov 2024

Estimada Estela Zavala, lamento sinceramente que su experiencia en Hotel El Cid Mérida no haya sido la que esperaba. Agradecemos sus comentarios y reconoceremos a Eleazar y Cristina por su dedicación al servicio. La limpieza y comodidad de nuestras instalaciones son prioritarias, y su feedback nos ayudará a mejorar. Nos gustaría ofrecerle un mejor servicio en el futuro y asegurarle que tomaremos medidas correctivas. Si decide regresar, estaremos encantados de recibirla nuevamente y brindarle una estancia a la altura de sus expectativas. Muchas gracias por compartir su experiencia.

Business traveller

Comment: 26 Mar 2024

Stayed in: Mar 2024

the worst hotel in Mérida a piece of crap

the hotel is DUCK
Its photos are misleading, it is dirty, it smells bad, there is nothing salvageable, old hotel, you look stained, the bathroom floor is dirty, it is not recommended, and there is no refund, cancellation, etc. A THEFT, don't be fooled

Hotel response

Comment: 24 Nov 2024

Lamentamos mucho escuchar que tu experiencia en nuestro hotel no fue satisfactoria. La opinión de nuestros huéspedes es fundamental para nosotros, y tomamos en serio cada uno de los comentarios recibidos. Estamos comprometidos en ofrecer un servicio de calidad y unas instalaciones limpias y acogedoras. Lamentamos si en esta ocasión no cumplimos con tus expectativas. Agradeceríamos la oportunidad de poder hablar contigo directamente para conocer más detalles sobre tu estancia y poder tomar las medidas necesarias para mejorar. Esperamos poder tener la oportunidad de recibirte nuevamente en el futuro y demostrarte el verdadero estándar de nuestro hotel.