Magic Cristal Park
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Air conditioning
Pool
Fitness centre
Front desk 24 hour
Restaurant
More about Magic Cristal Park
Magic Cristal Park
Magic Cristal Parkis located opposite Benidorm’s Aigüera Park and 5 minutes’ walk from Levante Beach. It offers an indoor swimming pool, hot tub and air-conditioned rooms with satellite TV.
Reviews from 
Group traveller
Comment: 23 Aug 2026
Stayed in: Aug 2026
Aussie in Benidorm
Christian at concierge most helpful and excellent English . Dining staff were engaging, very hard working and mannered. What a great Traditional concept, rarely seen in other places/ countries : hotel for families = mum and dad and their children.
The food is basic but structured to give families and affordable beach holiday.
One suggestion : Please have 3 or 4 clean irons and ironing boards available for guest use. There are no boards or irons in the rooms and only a dirty plate iron available at reception...pressing clothes on a bed is very difficult.
Thankyou
The food is basic but structured to give families and affordable beach holiday.
One suggestion : Please have 3 or 4 clean irons and ironing boards available for guest use. There are no boards or irons in the rooms and only a dirty plate iron available at reception...pressing clothes on a bed is very difficult.
Thankyou
Hotel response
Comment: 23 Aug 2026
Dear Guest,
Thank you very much for sharing such a thoughtful review of your stay.
We are delighted to read your kind words about Christian at Concierge and our dining team. We will be very pleased to pass your recognition on to them, as their professionalism and dedication are an important part of the experience we aim to provide.
We also appreciate your comments about our family-oriented concept and the value offered through our food and holiday experience.
Thank you as well for your very practical suggestion regarding irons and ironing boards. We completely understand how inconvenient it can be to press clothes without suitable equipment, and we will take this into account as part of our improvement programme.
We hope to have the pleasure of welcoming you back to Magic Cristal Park on a future visit to Benidorm.
Kind regards,
Antonio Ruiz
Duty Manager
Thank you very much for sharing such a thoughtful review of your stay.
We are delighted to read your kind words about Christian at Concierge and our dining team. We will be very pleased to pass your recognition on to them, as their professionalism and dedication are an important part of the experience we aim to provide.
We also appreciate your comments about our family-oriented concept and the value offered through our food and holiday experience.
Thank you as well for your very practical suggestion regarding irons and ironing boards. We completely understand how inconvenient it can be to press clothes without suitable equipment, and we will take this into account as part of our improvement programme.
We hope to have the pleasure of welcoming you back to Magic Cristal Park on a future visit to Benidorm.
Kind regards,
Antonio Ruiz
Duty Manager
Family traveller
Comment: 31 Aug 2026
Stayed in: Jul 2026
Worst holiday ever
We arrived extremely late and checked in about 3am, we were taken to our room not told where anything in hotel was, but it was the early hours so thought we would sort in the morning.
1st morning about 8 am a cleaner came into room asking if we needed a clean I said oh no we have only been here a few hours please don’t worry.
Second day onwards cleaners would constantly open our door, we would leave so they could clean.
Beds got made twice out of our 8 day stay.
We would put the please clean sign up and change bedding but never happened. The door sign would get removed!
3rd night in my daughter got sick - vomiting! Asked for room to be cleaned
The bedding with vomit got put back on the bed
Anytime I went to reception for anything huge ques.
No one understood me.
I booked to go to all the other magic hotels as an ultra all inclusive guest couldn’t log into the bookings asked reception for help.
Kept telling me I hadn’t booked anything.
Asked where and what time free shuttle busses were to pick us up, they never arrived.
Spent a fortune on taxis to the other magic hotels, which we were booked into for separate days.
Some taxis would charge me €7 some €17 for same journey.
Felt like we were not very liked because we are English.
Day 7 myself and 2 other daughters became ill with sickness and diahorea!
Asked receptionist for help , towels bedding, loo rolls etc
We got two loo rolls
One socket worked in our room
Fridge and tv didn’t work.
Other guests were arguing and fighting.
Hotel seemed overcrowded
Pool was on 7th floor with beds on a complete different level.
Food ran out on pool level.
Most bar staff were short n stroppy with us.
Worst holiday of my life !
1st morning about 8 am a cleaner came into room asking if we needed a clean I said oh no we have only been here a few hours please don’t worry.
Second day onwards cleaners would constantly open our door, we would leave so they could clean.
Beds got made twice out of our 8 day stay.
We would put the please clean sign up and change bedding but never happened. The door sign would get removed!
3rd night in my daughter got sick - vomiting! Asked for room to be cleaned
The bedding with vomit got put back on the bed
Anytime I went to reception for anything huge ques.
No one understood me.
I booked to go to all the other magic hotels as an ultra all inclusive guest couldn’t log into the bookings asked reception for help.
Kept telling me I hadn’t booked anything.
Asked where and what time free shuttle busses were to pick us up, they never arrived.
Spent a fortune on taxis to the other magic hotels, which we were booked into for separate days.
Some taxis would charge me €7 some €17 for same journey.
Felt like we were not very liked because we are English.
Day 7 myself and 2 other daughters became ill with sickness and diahorea!
Asked receptionist for help , towels bedding, loo rolls etc
We got two loo rolls
One socket worked in our room
Fridge and tv didn’t work.
Other guests were arguing and fighting.
Hotel seemed overcrowded
Pool was on 7th floor with beds on a complete different level.
Food ran out on pool level.
Most bar staff were short n stroppy with us.
Worst holiday of my life !
Hotel response
Comment: 1 Sep 2026
Dear Guest,
Thank you for taking the time to share such detailed feedback. We are very sorry to read that your stay fell so far below your expectations.
We regret the issues you describe regarding housekeeping, room maintenance, queues at reception, shuttle information, overcrowding and the service received from some members of staff. This is certainly not the experience we aim to provide, and your comments will be reviewed with the relevant departments.
We are particularly concerned to read about the cleanliness issue after your daughter became unwell, as well as the problems reported with the fridge, television and room socket. We also regret that the information and assistance provided regarding your visits to other Magic hotels did not meet your expectations.
Thank you for bringing these matters to our attention. Your feedback is valuable in helping us identify areas where we must improve our service and operational coordination.
Kind regards,
Management Team
Magic Cristal Park.
Thank you for taking the time to share such detailed feedback. We are very sorry to read that your stay fell so far below your expectations.
We regret the issues you describe regarding housekeeping, room maintenance, queues at reception, shuttle information, overcrowding and the service received from some members of staff. This is certainly not the experience we aim to provide, and your comments will be reviewed with the relevant departments.
We are particularly concerned to read about the cleanliness issue after your daughter became unwell, as well as the problems reported with the fridge, television and room socket. We also regret that the information and assistance provided regarding your visits to other Magic hotels did not meet your expectations.
Thank you for bringing these matters to our attention. Your feedback is valuable in helping us identify areas where we must improve our service and operational coordination.
Kind regards,
Management Team
Magic Cristal Park.
Family traveller
Comment: 16 Aug 2026
Stayed in: Aug 2026
Worth the money we paid and it was fine.
Went 4th-11th August, paid £2300 for week ultra all inclusive for 4 people.
Check in- we got there early from flight, had to wait to check in which is fine as we got there early.
Very friendly staff who were helpful.
Room- we didn't pay for a balcony and chose the most basic room whcih was fine, two double beds and a sofa bed, fridge, the view was another room opposite but we paid for this so we knew.
Cleaners- you can have your room cleaned everyday if you wanted to.
Noise - we never heard any noise and night and could sleep. We had the front door and then another door so this obviously stopped the noise.
Air con- worked great, we were never hot
Kids entertainment- there is Kids entertainment on for the majority of the day and also in the evening. It isn't just for Spanish people, it is in Spanish but you get the jist and can join in. They have a kids club which looked lovely.
Magic cafe bar - we loved coming here and chilling out in the evenings. They had live singers on, the staff were also lovely in here also.
Food- lots of food or choices, some a bit odd but we found food to eat. Never had to wait long to get in.
Drinks to have with food inside. Fizzy drinks, beer and wine for dinner.
Coffee machine for breakfast along work juices.
Allergies- I have a nut allergy. Not all staff understood this properly and weren't sure how to help, so this was a bit risky.
Pool bar- such a lovely view and so nice to sit up there. Floor is hot. Where shoes
Subbed area on the roof - doany available to use. Can see the view to the sea here I loved it up there.
Pool- yes it's undercover but it's so hot it's sometimes nice to have some shade, we enjoyed this pool
Kids splash area - our 8 year old enjoyed this for cooling down.
Lifts- can be a little slower at peak times but majority of the time very quick.
Down stairs bar, such a nice area to sit and have drinks in the day time in the air conditioning, also you get drinks on glases here. The plastic cups are just for the pool bar.
All inclusive band - works as the key to your door so you don't lose it.
Games room. A lot of things have height and age restrictions. Like no child under 12 for VR. But they have Mario Kart, Mario, pacman, driving simulator you sit in, PlayStations etc. Was ok. Maybe wouldn't have paid but we aren't gamers. We got this included in ultra all inclusive
Ultra all inclusive. This was why we booked this hotel. The first night we went to Maui bar. The staff were so kind we had a three course meal each and two drinks looking out onto the beach.
We visited magic robin Hood twice and spent the day there, we used taxis. Around €12 there and back
We watched the magic show and the medieval show
Magic show we got sandwiches, crisps and drinks. Medieval night was chicken, Sausages, potato and corn. Think pork as well. With soup and bread for starter . Dessert was a cone ice cream, drinks included.
Both great!
We visited aqua natura and the animal part. Entertainers on all day here and a foam party.
Our rooms got stocked up daily with drinks. One Pepsi, one Kas Lemon, one Kas orange, one beer. That was more than enough, considering drinks were all inclusive anyway.
All included in the ultra all inclusive.
The beach is around 5 minutes walk, looks of shops near. We found a pizza place we liked, takeaway slices for around €3 and crepe shops for treats. Also lots of tourist shops for souvenirs.
We visited aqualandia for a day. Salt water wasn't the nicest, we knew before we came but went anyway .
We think this holiday was a bargain.
We used a lot of taxis but still cheaper than a more expensive hotel.
I can't quite work out these bad reviews, I'm not sure what people are looking at.
Check in- we got there early from flight, had to wait to check in which is fine as we got there early.
Very friendly staff who were helpful.
Room- we didn't pay for a balcony and chose the most basic room whcih was fine, two double beds and a sofa bed, fridge, the view was another room opposite but we paid for this so we knew.
Cleaners- you can have your room cleaned everyday if you wanted to.
Noise - we never heard any noise and night and could sleep. We had the front door and then another door so this obviously stopped the noise.
Air con- worked great, we were never hot
Kids entertainment- there is Kids entertainment on for the majority of the day and also in the evening. It isn't just for Spanish people, it is in Spanish but you get the jist and can join in. They have a kids club which looked lovely.
Magic cafe bar - we loved coming here and chilling out in the evenings. They had live singers on, the staff were also lovely in here also.
Food- lots of food or choices, some a bit odd but we found food to eat. Never had to wait long to get in.
Drinks to have with food inside. Fizzy drinks, beer and wine for dinner.
Coffee machine for breakfast along work juices.
Allergies- I have a nut allergy. Not all staff understood this properly and weren't sure how to help, so this was a bit risky.
Pool bar- such a lovely view and so nice to sit up there. Floor is hot. Where shoes
Subbed area on the roof - doany available to use. Can see the view to the sea here I loved it up there.
Pool- yes it's undercover but it's so hot it's sometimes nice to have some shade, we enjoyed this pool
Kids splash area - our 8 year old enjoyed this for cooling down.
Lifts- can be a little slower at peak times but majority of the time very quick.
Down stairs bar, such a nice area to sit and have drinks in the day time in the air conditioning, also you get drinks on glases here. The plastic cups are just for the pool bar.
All inclusive band - works as the key to your door so you don't lose it.
Games room. A lot of things have height and age restrictions. Like no child under 12 for VR. But they have Mario Kart, Mario, pacman, driving simulator you sit in, PlayStations etc. Was ok. Maybe wouldn't have paid but we aren't gamers. We got this included in ultra all inclusive
Ultra all inclusive. This was why we booked this hotel. The first night we went to Maui bar. The staff were so kind we had a three course meal each and two drinks looking out onto the beach.
We visited magic robin Hood twice and spent the day there, we used taxis. Around €12 there and back
We watched the magic show and the medieval show
Magic show we got sandwiches, crisps and drinks. Medieval night was chicken, Sausages, potato and corn. Think pork as well. With soup and bread for starter . Dessert was a cone ice cream, drinks included.
Both great!
We visited aqua natura and the animal part. Entertainers on all day here and a foam party.
Our rooms got stocked up daily with drinks. One Pepsi, one Kas Lemon, one Kas orange, one beer. That was more than enough, considering drinks were all inclusive anyway.
All included in the ultra all inclusive.
The beach is around 5 minutes walk, looks of shops near. We found a pizza place we liked, takeaway slices for around €3 and crepe shops for treats. Also lots of tourist shops for souvenirs.
We visited aqualandia for a day. Salt water wasn't the nicest, we knew before we came but went anyway .
We think this holiday was a bargain.
We used a lot of taxis but still cheaper than a more expensive hotel.
I can't quite work out these bad reviews, I'm not sure what people are looking at.
Hotel response
Comment: 17 Aug 2026
Thank you very much for taking the time to share such a detailed review of your stay.
We are delighted to know that you found your Ultra All Inclusive experience to be excellent value for money and that you were able to make the most of so many of the benefits included, from visits to Magic Robin Hood and the shows to Aqua Natura, the stocked minibar and our different bars and entertainment areas.
It is also wonderful to hear your positive comments about our team, the room, air conditioning, cleanliness, children’s entertainment, pool areas and location. We are especially pleased that your family enjoyed the variety of activities available throughout the hotel.
We appreciate your constructive feedback regarding allergy information. Food allergies are an important matter, and your comments help us identify where communication and staff awareness can be further strengthened.
Thank you as well for offering such a balanced perspective on aspects such as the covered pool, lifts and room category, and for recognising that expectations can vary depending on the type of room and package selected.
We are very pleased that you considered your holiday a bargain and, above all, that you enjoyed your time with us as a family.
We hope to welcome you back to Magic Cristal Park again in the future.
Kind regards,
Antonio Ruiz
Duty Manager
We are delighted to know that you found your Ultra All Inclusive experience to be excellent value for money and that you were able to make the most of so many of the benefits included, from visits to Magic Robin Hood and the shows to Aqua Natura, the stocked minibar and our different bars and entertainment areas.
It is also wonderful to hear your positive comments about our team, the room, air conditioning, cleanliness, children’s entertainment, pool areas and location. We are especially pleased that your family enjoyed the variety of activities available throughout the hotel.
We appreciate your constructive feedback regarding allergy information. Food allergies are an important matter, and your comments help us identify where communication and staff awareness can be further strengthened.
Thank you as well for offering such a balanced perspective on aspects such as the covered pool, lifts and room category, and for recognising that expectations can vary depending on the type of room and package selected.
We are very pleased that you considered your holiday a bargain and, above all, that you enjoyed your time with us as a family.
We hope to welcome you back to Magic Cristal Park again in the future.
Kind regards,
Antonio Ruiz
Duty Manager
Family traveller
Comment: 12 Aug 2026
Stayed in: Aug 2026
Not hospitable to English people
This hotel is located in close proximity to the shops , the atmosphere is created by happy guests which unfortunately if your English seemed to be in short supply, bar staff were abrupt and rude with the exception of of Anita a lovely lady originally from Yorkshire who was absolutely the most pleasant and polite staff member we met. Rooms were quite compact with little space between the end the bed and the furniture. Rooms were cleaned daily and kept clean, however it seemed domestic staff are time pressured so no chance of much of a lie in, which is personally what I enjoy about going away as I work very hard in the U.K. on maybe the 3rd night a man came outside the hotel speaking to a friend or relative about his room being flooded he later told me this was just mopped and no compensation or anything but his things were soaked and they expected him to still occupy this same room. We went as group for my friends birthday with my friends family.
Hotel response
Comment: 15 Aug 2026
Thank you for taking the time to share your experience with us.
We are pleased to know that you appreciated our location and that you found your room to be cleaned regularly. We also greatly appreciate your kind words about Anita, and we will be delighted to pass your comments on to her.
At the same time, we are sorry to read that some aspects of your stay made you feel that the hotel was not welcoming towards English guests. This is certainly not the experience we want any guest to have. Our team welcomes visitors of many different nationalities, and courtesy, respect and professional service should always be consistent regardless of where our guests come from.
We also take note of your comments regarding the attitude of some bar staff, the size of the room and the timing of housekeeping service. We understand that being able to relax and enjoy a lie-in is an important part of a holiday, and your feedback will help us review how we balance room servicing with guest comfort.
Regarding the situation you mention involving another guest and a flooded room, as we cannot comment publicly on the circumstances of another guest’s stay, we can only say that any maintenance incident of this nature should always be assessed individually and handled with the appropriate follow-up.
Thank you again for your feedback. We hope that, despite the points raised, you were still able to enjoy your friend’s birthday celebration and your time in Benidorm.
Kind regards,
Antonio Ruiz
Management – Magic Cristal Park
We are pleased to know that you appreciated our location and that you found your room to be cleaned regularly. We also greatly appreciate your kind words about Anita, and we will be delighted to pass your comments on to her.
At the same time, we are sorry to read that some aspects of your stay made you feel that the hotel was not welcoming towards English guests. This is certainly not the experience we want any guest to have. Our team welcomes visitors of many different nationalities, and courtesy, respect and professional service should always be consistent regardless of where our guests come from.
We also take note of your comments regarding the attitude of some bar staff, the size of the room and the timing of housekeeping service. We understand that being able to relax and enjoy a lie-in is an important part of a holiday, and your feedback will help us review how we balance room servicing with guest comfort.
Regarding the situation you mention involving another guest and a flooded room, as we cannot comment publicly on the circumstances of another guest’s stay, we can only say that any maintenance incident of this nature should always be assessed individually and handled with the appropriate follow-up.
Thank you again for your feedback. We hope that, despite the points raised, you were still able to enjoy your friend’s birthday celebration and your time in Benidorm.
Kind regards,
Antonio Ruiz
Management – Magic Cristal Park
Family traveller
Comment: 12 Aug 2026
Stayed in: Aug 2026
Worst hotel I have ever stayed in
I am currently in this hotel now and from me stepping foot in this hotel this has been the worst hotel I have ever stayed. The staff are rude and erupt on arrival the security guard was having a altercation with a security guard to which the guest member slapped the security and the security chased him with a pair of scissors I have a 7 year old disabled child with me who was terrified. They serving you raw food, the food is inedible I have but a complaint in to reception and the manager and they don’t care because the hotel is none refundable so they don’t do anything to help you. I have asked for a refund back on my all inclusive as I refuse to eat in the restaurant and they don’t wanna know. Lift has been broke for several days, the water was switched off honestly avoid this hotel it is the worst I have ever stopped in. The rooms are nothing like they advertised they run down toilet hardly flush’s bath flaking
Hotel response
Comment: 15 Aug 2026
We are very concerned to read your review, particularly as you are currently staying with us.
The situation you describe on arrival, especially involving an altercation in front of guests and your 7-year-old child, is extremely serious and is not the type of environment we want any family to experience. We are also sorry to read your comments regarding the food, the condition of the room, the lift, the water supply and the response you feel you have received when raising these concerns.
Food safety, guest security and the proper maintenance of our facilities are matters we take very seriously. Your comments regarding undercooked food and the condition of the bathroom require immediate review, as do the operational issues you mention.
As you are still in the hotel, we would strongly encourage you to speak directly with the Management team so that we can review your case in detail, inspect the room and address the outstanding issues during your stay. While certain booking conditions may depend on the reservation terms and the tour operator or agency used, this should not prevent us from listening to your concerns and looking for appropriate solutions where possible.
We are sincerely sorry that your experience so far has left you feeling this disappointed. Our priority now is to address the issues that can still be resolved while you are with us and to restore some confidence in the remainder of your stay.
Kind regards,
Antonio Ruiz
**Management – Magic Cristal Park**
The situation you describe on arrival, especially involving an altercation in front of guests and your 7-year-old child, is extremely serious and is not the type of environment we want any family to experience. We are also sorry to read your comments regarding the food, the condition of the room, the lift, the water supply and the response you feel you have received when raising these concerns.
Food safety, guest security and the proper maintenance of our facilities are matters we take very seriously. Your comments regarding undercooked food and the condition of the bathroom require immediate review, as do the operational issues you mention.
As you are still in the hotel, we would strongly encourage you to speak directly with the Management team so that we can review your case in detail, inspect the room and address the outstanding issues during your stay. While certain booking conditions may depend on the reservation terms and the tour operator or agency used, this should not prevent us from listening to your concerns and looking for appropriate solutions where possible.
We are sincerely sorry that your experience so far has left you feeling this disappointed. Our priority now is to address the issues that can still be resolved while you are with us and to restore some confidence in the remainder of your stay.
Kind regards,
Antonio Ruiz
**Management – Magic Cristal Park**
Very good location
Av. de Ruzafa, 14, Benidorm, 03500, Spain|0.25 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Magic Cristal Park: FAQs
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