Sercotel Calle Mayor
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Front desk 24 hour
Non-smoking
More about Sercotel Calle Mayor
Sercotel Calle Mayor
Located in a former 16th-century mansion in Logroño’s historic centre, this design hotel offers elegant accommodation with free Wi-Fi. Parque del Ebro is a 2-minute walk away.
Reviews from 
Family traveller
Comment: 30 Aug 2026
Stayed in: Aug 2026
Clean, welcoming, lovely!
Tricky to drive to, we couldn’t get down the street to get to the parking so opted for the public parking. Once we arrived there was about a 5-10 minute wait for someone to greet us at reception, but when the receptionist arrived she was super helpful and very friendly.
The hotel was very clean, smelt lovely. The rooms were beautiful, spacious and very comfortable. We had two family rooms. One had a big bath, the other just had a shower. Both had toiletries and were luxurious.
We had a little balcony too! Very sweet!
Breakfast was varied and tasty.
We only stayed one night - great stop off if you’re needing to sail from Bilbao!
But we would love to return, the city looks fantastic!
The hotel was very clean, smelt lovely. The rooms were beautiful, spacious and very comfortable. We had two family rooms. One had a big bath, the other just had a shower. Both had toiletries and were luxurious.
We had a little balcony too! Very sweet!
Breakfast was varied and tasty.
We only stayed one night - great stop off if you’re needing to sail from Bilbao!
But we would love to return, the city looks fantastic!
Hotel response
Comment: 1 Sep 2026
Dear BusinessMumOf4,
Thank you for taking the time to share your experience at Sercotel Calle Mayor. We are delighted to hear that you found our hotel clean, welcoming, and comfortable, and that our staff made a positive impression on you with their helpfulness and friendliness.
We appreciate your feedback regarding the accessibility of our location. We understand that navigating to the hotel can be challenging, and we are glad that you were able to utilize public parking as an alternative. It is wonderful to know that you enjoyed the spacious family rooms and the luxurious amenities we provide. Additionally, we are pleased that you had a chance to experience our breakfast offerings.
We hope to welcome you back in the future, as you explore more of the beautiful city. Your satisfaction is important to us, and we look forward to providing another memorable stay.
Best regards,
Sercotel Calle Mayor
Thank you for taking the time to share your experience at Sercotel Calle Mayor. We are delighted to hear that you found our hotel clean, welcoming, and comfortable, and that our staff made a positive impression on you with their helpfulness and friendliness.
We appreciate your feedback regarding the accessibility of our location. We understand that navigating to the hotel can be challenging, and we are glad that you were able to utilize public parking as an alternative. It is wonderful to know that you enjoyed the spacious family rooms and the luxurious amenities we provide. Additionally, we are pleased that you had a chance to experience our breakfast offerings.
We hope to welcome you back in the future, as you explore more of the beautiful city. Your satisfaction is important to us, and we look forward to providing another memorable stay.
Best regards,
Sercotel Calle Mayor
Couple
Comment: 4 Sep 2026
Stayed in: Sep 2026
Clean, modern hotel in the heart of the city
Clean, modern hotel in an excellent, central location, walkable to all the nearby attractions (don’t miss Calle Laurel). Note the AC control in the room is purely decorative and you must call the front desk to turn the air on/change the temperature, which was mildly frustrating in 100 degree weather. Also missed having tea/coffee in the room. Overall loved the city and loved the stay.
Hotel response
Comment: 5 Sep 2026
Dear Jocelyn,
Thank you for your positive feedback regarding your recent stay at Sercotel Calle Mayor. We are delighted to hear that you found our hotel clean, modern, and ideally located.
We appreciate your comments about the air conditioning system and the absence of in-room tea and coffee facilities. Your insights are invaluable as they assist us in understanding our guests' preferences. It is always our aim to provide a comfortable experience.
There is a thermostat in the room that guests can turn on or off and adjust the temperature up or down according to their preferences. If you had any questions about how to use it, we would have been happy to help; we have a 24-hour front desk.
We are glad to know that you loved the city and your stay overall.
Best regards,
Sercotel Calle Mayor
Thank you for your positive feedback regarding your recent stay at Sercotel Calle Mayor. We are delighted to hear that you found our hotel clean, modern, and ideally located.
We appreciate your comments about the air conditioning system and the absence of in-room tea and coffee facilities. Your insights are invaluable as they assist us in understanding our guests' preferences. It is always our aim to provide a comfortable experience.
There is a thermostat in the room that guests can turn on or off and adjust the temperature up or down according to their preferences. If you had any questions about how to use it, we would have been happy to help; we have a 24-hour front desk.
We are glad to know that you loved the city and your stay overall.
Best regards,
Sercotel Calle Mayor
Anonymous traveller
Comment: 3 Sep 2026
Stayed in: Sep 2026
Fantastic hotel, very clean and comfortable, the staff are friendly and helpful. Its really central to the main plaza. Parking is provided at €20 per night however this is an under ground carpark and tricky to manoeuvre - very tight. Breakfast was really fresh and tasty
Anonymous traveller
Comment: 13 Sep 2026
Stayed in: Sep 2026
Great location. On site parking and a couple of minutes walk from the old town and pinxto bars.
Couple
UK
Comment: 21 Aug 2026
Stayed in: Aug 2026
Very Disappointing Experience Not Reflective of a Four Star Hotel
Sercotel Calle Mayor presents itself as a four star hotel offering a warm, welcoming atmosphere, modern comforts and a varied and generous breakfast buffet. Unfortunately, our experience did not reflect these claims.
The breakfast buffet fell far below the standard expected of a four star property. The hot food selection was minimal and the heat lamps had not been switched on, leaving food prepared earlier that morning at room temperature and completely cold. The coffee machine was out of milk and expelled hot steamed milk uncontrollably when used.
Unable to locate the breakfast manager, we approached the front desk. Despite language barriers, we clearly explained the situation and requested a refund. The receptionist confirmed she would speak to the breakfast manager.
What followed was entirely unacceptable. The breakfast manager responded with defensiveness and raised his voice toward both ourselves and the receptionist. He used his height and physical presence in a way that felt intimidating and demeaning. Regardless of intention, communication and body language matter, and his behaviour demonstrated a lack of control and a refusal to take responsibility. Instead of acknowledging the clear oversight with the breakfast service, he attempted to deny and deflect. He continued speaking loudly in Spanish, fully aware we could not understand, before walking away without offering any explanation or resolution.
The receptionist offered to warm the food in the microwave, but after witnessing the breakfast manager’s unacceptable behaviour outburst we did not feel comfortable accepting this. No refund was provided and we ultimately lost the money paid for a breakfast that was not fit for purpose.
This experience was not aligned with the hotel’s advertised attentive service or welcoming atmosphere. A thorough review of staff training, particularly in accountability, guest communication and professional conduct, is urgently needed. There are several other hotels in Logroño that provide a far more reliable and respectful experience, and I would recommend choosing one of those instead. I will also be contacting the Sercotel chain directly to raise this matter further.
The breakfast buffet fell far below the standard expected of a four star property. The hot food selection was minimal and the heat lamps had not been switched on, leaving food prepared earlier that morning at room temperature and completely cold. The coffee machine was out of milk and expelled hot steamed milk uncontrollably when used.
Unable to locate the breakfast manager, we approached the front desk. Despite language barriers, we clearly explained the situation and requested a refund. The receptionist confirmed she would speak to the breakfast manager.
What followed was entirely unacceptable. The breakfast manager responded with defensiveness and raised his voice toward both ourselves and the receptionist. He used his height and physical presence in a way that felt intimidating and demeaning. Regardless of intention, communication and body language matter, and his behaviour demonstrated a lack of control and a refusal to take responsibility. Instead of acknowledging the clear oversight with the breakfast service, he attempted to deny and deflect. He continued speaking loudly in Spanish, fully aware we could not understand, before walking away without offering any explanation or resolution.
The receptionist offered to warm the food in the microwave, but after witnessing the breakfast manager’s unacceptable behaviour outburst we did not feel comfortable accepting this. No refund was provided and we ultimately lost the money paid for a breakfast that was not fit for purpose.
This experience was not aligned with the hotel’s advertised attentive service or welcoming atmosphere. A thorough review of staff training, particularly in accountability, guest communication and professional conduct, is urgently needed. There are several other hotels in Logroño that provide a far more reliable and respectful experience, and I would recommend choosing one of those instead. I will also be contacting the Sercotel chain directly to raise this matter further.
Excellent location
Marqués de San Nicolás, 71 , Logroño, 26001, Spain|0.35 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Sercotel Calle Mayor: FAQs
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