Hôtel Le Germain Québec
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Spa
Front desk 24 hour
More about Hôtel Le Germain Québec
Hôtel Le Germain Québec
This hotel, created within two historic buildings, has rooms offering modern amenities while retaining the character of the past. In-room massage and extra services are offered.
Reviews from 
Anonymous traveller
Comment: 31 Aug 2026
Stayed in: Aug 2026
This is a great hotel with a great location. A dedicated parking lot was also nice. Highly recommend!
Couple
Comment: 25 Aug 2026
Stayed in: Aug 2026
Mixed
One of a trio of Germain hotels on our Canada road/rail trip. This one was a bit of an outlier, which whilst solid missed some of the pzazz of the other two. The rooms were fine even if both dark and decorated in dark colours. The breakfast was a small choice but absolutely covered the bases, with seating to eat in reception or side rooms which were fine. The location is great. Ignore the handful of restaurants immediately in front of the hotel and walk to the real old town 5 minutes away, turning left out of reception. The upper town is 10 minutes away up a beautiful but steep road.
Our three nights though highlighted the importance of good staff. After being placed in a dingy first floor room overlooking a crane at the back, we asked to be moved. The two male reception staff said they were full, but that we try and check out early the following morning to let them find another room. We declined. We equally declined the lazy offer of a drink, which was laughable and insulting in equal measure.
The following morning, we spoke to a young lady on reception to say we still wanted to move. Within half an hour she had shown us a fifth floor room which had been taken off line for the weekend due to nearby renovations. Same sized room but with a view of the river. It had also been available the previous night. The service got even better when we checked out as the female manager said we could have an 8pm checkout whilst we waited for our overnight train.
Good service costs nothing. We received both ends of the spectrum. I would certainly return but choose my front of house staff carefully.
Our three nights though highlighted the importance of good staff. After being placed in a dingy first floor room overlooking a crane at the back, we asked to be moved. The two male reception staff said they were full, but that we try and check out early the following morning to let them find another room. We declined. We equally declined the lazy offer of a drink, which was laughable and insulting in equal measure.
The following morning, we spoke to a young lady on reception to say we still wanted to move. Within half an hour she had shown us a fifth floor room which had been taken off line for the weekend due to nearby renovations. Same sized room but with a view of the river. It had also been available the previous night. The service got even better when we checked out as the female manager said we could have an 8pm checkout whilst we waited for our overnight train.
Good service costs nothing. We received both ends of the spectrum. I would certainly return but choose my front of house staff carefully.
Hotel response
Comment: 31 Aug 2026
Cher invité,
Thank you for taking the time to share such a detailed review of your stay with us and for choosing Le Germain Hotel Quebec City as part of your Canada road and rail journey.
We are pleased to know that you enjoyed our location, found our rooms comfortable, and appreciated the quality of our breakfast offering. It is also wonderful to hear that our proximity to both the Lower Town and Upper Town allowed you to fully enjoy the charm of Quebec City.
That said, I am sorry that your arrival experience did not meet your expectations. While we always strive to accommodate room preferences whenever possible, I understand your disappointment with the initial room assignment and, more importantly, with the way your request was handled. We never want our guests to feel that their concerns are being dismissed, and I regret that this was your impression. We should have offered that room option from the start and simply informed you of the potential noise disturbance. At the very least, you should have been given the opportunity to decide what would best suit your needs.
I was, however, pleased to read that our team was able to turn the situation around, and that the flexibility extended at check-out helped make your departure day more comfortable. These are the thoughtful gestures and personalized service experiences we aim to provide consistently to all of our guests.
Your comments serve as a valuable reminder that hospitality is defined not only by our facilities and location, but also by the quality of every interaction. I will be sharing your feedback with our team as we continue to work on delivering a seamless and attentive guest experience.
Thank you again for your honest feedback. We are delighted to know that you would consider returning, and we look forward to welcoming you back to Quebec City in the future.
Warm regards,
Sarah
Thank you for taking the time to share such a detailed review of your stay with us and for choosing Le Germain Hotel Quebec City as part of your Canada road and rail journey.
We are pleased to know that you enjoyed our location, found our rooms comfortable, and appreciated the quality of our breakfast offering. It is also wonderful to hear that our proximity to both the Lower Town and Upper Town allowed you to fully enjoy the charm of Quebec City.
That said, I am sorry that your arrival experience did not meet your expectations. While we always strive to accommodate room preferences whenever possible, I understand your disappointment with the initial room assignment and, more importantly, with the way your request was handled. We never want our guests to feel that their concerns are being dismissed, and I regret that this was your impression. We should have offered that room option from the start and simply informed you of the potential noise disturbance. At the very least, you should have been given the opportunity to decide what would best suit your needs.
I was, however, pleased to read that our team was able to turn the situation around, and that the flexibility extended at check-out helped make your departure day more comfortable. These are the thoughtful gestures and personalized service experiences we aim to provide consistently to all of our guests.
Your comments serve as a valuable reminder that hospitality is defined not only by our facilities and location, but also by the quality of every interaction. I will be sharing your feedback with our team as we continue to work on delivering a seamless and attentive guest experience.
Thank you again for your honest feedback. We are delighted to know that you would consider returning, and we look forward to welcoming you back to Quebec City in the future.
Warm regards,
Sarah
Couple
Comment: 9 Aug 2026
Stayed in: Jul 2026
Lovely stay…attentive staff… walking distance to everything
We recently stayed at Le Germain Hotel Quebec City for 3 nights. This gorgeous hotel is in ideal location for walking Quebec City! The hotel is located very close to many attractions. Our room was very spacious and clean. All staff were very attentive and helpful especially Benoit! He made our check in process easy and gave us several local recommendations that were amazing. Thank you so much for the lovely stay!
Hotel response
Comment: 31 Aug 2026
Dear Guest,
Thank you so much for your wonderful review and for choosing Le Germain Hotel Quebec City for your recent visit.
We are delighted to hear that you enjoyed our central location and found it convenient for exploring all that Quebec City has to offer. It is also gratifying to know that your room met your expectations for comfort and cleanliness.
Most importantly, thank you for recognizing the efforts of our team. We are especially pleased to hear that Benoit made such a positive impression on your stay. Providing personalized recommendations and creating a seamless arrival experience are exactly the types of moments we strive to deliver, and I will be sure to share your kind words with him.
We look forward to welcoming you back on your next trip to Quebec City.
À bientôt,
Sarah
Thank you so much for your wonderful review and for choosing Le Germain Hotel Quebec City for your recent visit.
We are delighted to hear that you enjoyed our central location and found it convenient for exploring all that Quebec City has to offer. It is also gratifying to know that your room met your expectations for comfort and cleanliness.
Most importantly, thank you for recognizing the efforts of our team. We are especially pleased to hear that Benoit made such a positive impression on your stay. Providing personalized recommendations and creating a seamless arrival experience are exactly the types of moments we strive to deliver, and I will be sure to share your kind words with him.
We look forward to welcoming you back on your next trip to Quebec City.
À bientôt,
Sarah
Couple
Comment: 6 Aug 2026
Stayed in: Jul 2026
It feels so good there!!!
For our second stay in Quebec City, we chose the Germain because we were able to stay in 2024 and 2026 at the ones in Montreal and Baie St Paul, which won us over.
Promise kept!!!
The hotel is a bit "off-center" from Old Quebec, which is accessible in less than 5 minutes on foot.
A team that knew how to be present for each of our requests, from our arrival to our departure.
A spacious room with a personalized welcome note and a bouquet of flowers as a bonus upon our arrival. And what can I say about the little evening chocolates left on our nightstands ;-).
A parking lot, certainly paid, but guarded (thanks to the parking staff as well).
In short, everything for a successful stay in Quebec City.
Another big THANK YOU to the whole team (a little shout-out to Anne) for having been able to make Quebec City even more pleasant for us.
Promise kept!!!
The hotel is a bit "off-center" from Old Quebec, which is accessible in less than 5 minutes on foot.
A team that knew how to be present for each of our requests, from our arrival to our departure.
A spacious room with a personalized welcome note and a bouquet of flowers as a bonus upon our arrival. And what can I say about the little evening chocolates left on our nightstands ;-).
A parking lot, certainly paid, but guarded (thanks to the parking staff as well).
In short, everything for a successful stay in Quebec City.
Another big THANK YOU to the whole team (a little shout-out to Anne) for having been able to make Quebec City even more pleasant for us.
Hotel response
Comment: 31 Aug 2026
Cher invité,
Quel plaisir de lire votre commentaire ! Merci infiniment pour votre fidélité aux hôtels Germain et pour avoir choisi de séjourner chez nous lors de votre visite à Québec.
Nous sommes ravis d'apprendre que votre expérience a été à la hauteur de vos attentes après vos séjours à Montréal et à Baie-Saint-Paul. Savoir que vous vous êtes senti si bien parmi nous est le plus beau des compliments.
Merci également pour vos gentils mots à propos de notre équipe. Offrir un service attentionné et personnalisé est au cœur de ce que nous faisons, et nous sommes heureux que chaque membre de l'équipe ait contribué à rendre votre séjour mémorable. Nous transmettrons avec grand plaisir votre clin d'œil à Anne, qui sera certainement touchée par cette belle reconnaissance.
Au plaisir de vous accueillir de nouveau lors de votre prochain passage à Québec,
Sarah
Quel plaisir de lire votre commentaire ! Merci infiniment pour votre fidélité aux hôtels Germain et pour avoir choisi de séjourner chez nous lors de votre visite à Québec.
Nous sommes ravis d'apprendre que votre expérience a été à la hauteur de vos attentes après vos séjours à Montréal et à Baie-Saint-Paul. Savoir que vous vous êtes senti si bien parmi nous est le plus beau des compliments.
Merci également pour vos gentils mots à propos de notre équipe. Offrir un service attentionné et personnalisé est au cœur de ce que nous faisons, et nous sommes heureux que chaque membre de l'équipe ait contribué à rendre votre séjour mémorable. Nous transmettrons avec grand plaisir votre clin d'œil à Anne, qui sera certainement touchée par cette belle reconnaissance.
Au plaisir de vous accueillir de nouveau lors de votre prochain passage à Québec,
Sarah
Couple
Comment: 5 Aug 2026
Stayed in: Aug 2026
Mysoginist on reception
The hotel is nicely situated & clean, but no restaurant. Breakfast is offered as a continental buffet which is fresh & basic. However, the stay was marred by the attitude of the man at the check in desk. He was rude and totally ignored me (F,60) & would only deal with my husband- even refused to check my ID that he’d just requested. I’ve never been so close to walking out of a hotel. Would advise female travellers to avoid.
Hotel response
Comment: 31 Aug 2026
Dear Guest,
Thank you for taking the time to share your experience. We are pleased to know that you appreciated our convenient location, the cleanliness of the hotel, and the freshness of our continental breakfast offerings.
However, I am deeply sorry to learn about the interaction you experienced during check-in. What you describe is absolutely not reflective of the level of respect, inclusivity, and hospitality we strive to provide to every guest. We understand how upsetting and disappointing this situation must have been, and I sincerely apologize for the negative impression it left on your stay.
Please be assured that your comments are being taken very seriously and will be reviewed with our team. Every guest deserves to feel welcomed, acknowledged, and treated with equal courtesy, and we regret that this was not your experience.
Thank you for bringing this matter to my attention. As a woman working in a predominantly female industry, I find this behavior unacceptable, and appropriate follow-up action will be taken.
We hope you will consider giving us another opportunity in the future to provide the warm and respectful hospitality that our guests rightfully expect.
Sincerely,
Sarah Côté
General Manager
Thank you for taking the time to share your experience. We are pleased to know that you appreciated our convenient location, the cleanliness of the hotel, and the freshness of our continental breakfast offerings.
However, I am deeply sorry to learn about the interaction you experienced during check-in. What you describe is absolutely not reflective of the level of respect, inclusivity, and hospitality we strive to provide to every guest. We understand how upsetting and disappointing this situation must have been, and I sincerely apologize for the negative impression it left on your stay.
Please be assured that your comments are being taken very seriously and will be reviewed with our team. Every guest deserves to feel welcomed, acknowledged, and treated with equal courtesy, and we regret that this was not your experience.
Thank you for bringing this matter to my attention. As a woman working in a predominantly female industry, I find this behavior unacceptable, and appropriate follow-up action will be taken.
We hope you will consider giving us another opportunity in the future to provide the warm and respectful hospitality that our guests rightfully expect.
Sincerely,
Sarah Côté
General Manager
Excellent location
126 Rue Saint-Pierre, Quebec, G1K 4A8, Canada|1.94 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Hôtel Le Germain Québec: FAQs
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