Basel Marriott Hotel
+ 106
Find the best hotel in Basel for your dates, by price or preference
Compare deals for Basel Marriott Hotel across hundreds of sites, all in one place
Look out for a deal with free cancellation or excellent ratings
Compare rooms and prices
We compare 100s of sites to get you the best deal
Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Spa
Front desk 24 hour
More about Basel Marriott Hotel
Basel Marriott Hotel
All spacious rooms and suites feature air-conditioning, an LCD satellite TV, and tea and coffee making facilities. A scrumptious breakfast is served daily at the property.
Reviews from 
Anonymous traveller
Comment: 9 Aug 2026
Stayed in: Aug 2026
The Basel Marriott is everything you might expect from an upper end Marriott hotel. The breakfast is outstanding, the rooms are clean, bright, and spacious, and the staff is exceedingly friendly and helpful. They even loaned us a waterproof bag for our swim in the Rhine river -- a must-do for any visit to Basel in the summer!!
Solo traveller
Comment: 22 Jun 2026
Stayed in: Jun 2026
Not a Single Mistake, but a Pattern of Unfulfilled Commitments
I rarely write negative hotel reviews, but I believe future guests deserve a complete and factual account of my experience.
I redeemed 52,000 Marriott Bonvoy points for a stay at the Basel Marriott Hotel during Art Basel. My disappointment was not caused by a single mistake, but by a pattern of commitments that were repeatedly not fulfilled.
Before arrival, I used the Marriott Bonvoy App to request a quiet room away from the elevators. Upon check-in, I was assigned a room directly opposite the elevators and facing the main street. After I raised the issue, the hotel acknowledged the mistake and changed my room.
Prior to arrival, I had also contacted the hotel regarding the BaselCard. The hotel confirmed in writing that I would receive the card at check-in. However, no BaselCard had been prepared, and I had to return to the Front Desk and request it myself.
The most concerning issue occurred in the Executive Lounge. During the afternoon, I noticed that several pieces of fruit appeared damaged and deteriorated, including one with visible mold. When I returned later that evening, the same fruit remained on display. The following morning, it was still there until I personally brought the matter to the attention of a staff member, after which it was finally replaced.
I subsequently spoke with a manager, who took my room number and assured me that the matter would be escalated and that management would follow up with me. No such follow-up occurred before my departure.
Following my stay, the hotel acknowledged in writing that it had failed to provide the response it had promised during my stay. However, when I later sought clarification regarding why no follow-up had taken place, I was informed that the hotel was unable to comment on internal processes or responsibilities.
What disappointed me most was not the room assignment, the missing BaselCard, or even the condition of the fruit itself. Hotels make mistakes. What matters is how those mistakes are handled.
I was therefore surprised to see the property later describe the room change and Executive Lounge access as gestures of goodwill. Respectfully, I view these matters differently. The room change occurred only after the hotel acknowledged that the room initially assigned did not match the preferences I had communicated before arrival. In my view, correcting an acknowledged service failure should be considered the appropriate resolution of a problem rather than a special gesture.
For this reason, I felt that the subsequent correspondence focused more on highlighting compensation than addressing the underlying concerns regarding accountability, communication, and management follow-up.
I have included photographs and selected excerpts from the hotel's own correspondence so that readers may review the facts and form their own conclusions.
As a Marriott Bonvoy Gold Elite member, I expected a significantly higher standard of guest recognition, communication, service recovery, and management accountability than I experienced during this stay.
I redeemed 52,000 Marriott Bonvoy points for a stay at the Basel Marriott Hotel during Art Basel. My disappointment was not caused by a single mistake, but by a pattern of commitments that were repeatedly not fulfilled.
Before arrival, I used the Marriott Bonvoy App to request a quiet room away from the elevators. Upon check-in, I was assigned a room directly opposite the elevators and facing the main street. After I raised the issue, the hotel acknowledged the mistake and changed my room.
Prior to arrival, I had also contacted the hotel regarding the BaselCard. The hotel confirmed in writing that I would receive the card at check-in. However, no BaselCard had been prepared, and I had to return to the Front Desk and request it myself.
The most concerning issue occurred in the Executive Lounge. During the afternoon, I noticed that several pieces of fruit appeared damaged and deteriorated, including one with visible mold. When I returned later that evening, the same fruit remained on display. The following morning, it was still there until I personally brought the matter to the attention of a staff member, after which it was finally replaced.
I subsequently spoke with a manager, who took my room number and assured me that the matter would be escalated and that management would follow up with me. No such follow-up occurred before my departure.
Following my stay, the hotel acknowledged in writing that it had failed to provide the response it had promised during my stay. However, when I later sought clarification regarding why no follow-up had taken place, I was informed that the hotel was unable to comment on internal processes or responsibilities.
What disappointed me most was not the room assignment, the missing BaselCard, or even the condition of the fruit itself. Hotels make mistakes. What matters is how those mistakes are handled.
I was therefore surprised to see the property later describe the room change and Executive Lounge access as gestures of goodwill. Respectfully, I view these matters differently. The room change occurred only after the hotel acknowledged that the room initially assigned did not match the preferences I had communicated before arrival. In my view, correcting an acknowledged service failure should be considered the appropriate resolution of a problem rather than a special gesture.
For this reason, I felt that the subsequent correspondence focused more on highlighting compensation than addressing the underlying concerns regarding accountability, communication, and management follow-up.
I have included photographs and selected excerpts from the hotel's own correspondence so that readers may review the facts and form their own conclusions.
As a Marriott Bonvoy Gold Elite member, I expected a significantly higher standard of guest recognition, communication, service recovery, and management accountability than I experienced during this stay.
Hotel response
Comment: 26 Jun 2026
Dear Jane J
Thank you for taking the time to share your detailed feedback. We sincerely regret that your stay did not meet your expectations and that several aspects of your experience caused disappointment.
Please accept our apologies for the shortcomings you encountered regarding your room assignment, the BaselCard, and your experience in the Executive Lounge. We also regret that you felt your concerns were not followed up on appropriately during your stay.
We appreciate your candid comments, as they help us identify areas where we need to improve, particularly in communication, service consistency, and follow-up. Your feedback has been shared with the relevant teams and will be used as an opportunity to enhance our guest experience.
We value your loyalty as a Marriott Bonvoy Gold Elite member and regret that we were unable to provide the level of service you rightfully expected. We hope to have the opportunity to restore your confidence in us on a future visit.
Best regards
Managment Team
Thank you for taking the time to share your detailed feedback. We sincerely regret that your stay did not meet your expectations and that several aspects of your experience caused disappointment.
Please accept our apologies for the shortcomings you encountered regarding your room assignment, the BaselCard, and your experience in the Executive Lounge. We also regret that you felt your concerns were not followed up on appropriately during your stay.
We appreciate your candid comments, as they help us identify areas where we need to improve, particularly in communication, service consistency, and follow-up. Your feedback has been shared with the relevant teams and will be used as an opportunity to enhance our guest experience.
We value your loyalty as a Marriott Bonvoy Gold Elite member and regret that we were unable to provide the level of service you rightfully expected. We hope to have the opportunity to restore your confidence in us on a future visit.
Best regards
Managment Team
Couple
Comment: 27 Aug 2026
Stayed in: Aug 2026
Great Stay, but Too Warm
We recently stayed three nights at the Basel Marriott Hotel and had a largely wonderful experience. As Marriott Titanium Elite members, we were treated very well—receiving a lovely corner room upgrade (Room 576), complimentary breakfast, and M Club access. We enjoyed The M Club every evening. All these perks significantly enhanced our stay.
The location is unbeatable. It sits right across the street from the Messeplatz tram station, making it incredibly easy to get around. Additionally, the hotel provides a complimentary BaselCard, which offers free public transportation and great discounts at local attractions.
Our corner room was spacious and featured a complimentary minibar that was restocked daily. While the bathroom was a bit on the smaller side, it was perfectly functional. The only real negative—but a significant one—was the room temperature. Despite the hotel advertising air conditioning, our room consistently hovered between 75°F and 78°F. We had the thermostat on the lowest setting offered. This made sleeping very uncomfortable, especially since the bed only had a thick comforter. If it weren't for the uncomfortably warm room, this would easily be a 5-star stay.
The location is unbeatable. It sits right across the street from the Messeplatz tram station, making it incredibly easy to get around. Additionally, the hotel provides a complimentary BaselCard, which offers free public transportation and great discounts at local attractions.
Our corner room was spacious and featured a complimentary minibar that was restocked daily. While the bathroom was a bit on the smaller side, it was perfectly functional. The only real negative—but a significant one—was the room temperature. Despite the hotel advertising air conditioning, our room consistently hovered between 75°F and 78°F. We had the thermostat on the lowest setting offered. This made sleeping very uncomfortable, especially since the bed only had a thick comforter. If it weren't for the uncomfortably warm room, this would easily be a 5-star stay.
Couple
Comment: 3 Aug 2026
Stayed in: Aug 2026
Hotel Marriott Basel
I had an outstanding stay at the Basel Marriott Hotel. From the moment I arrived, the reception team made me feel genuinely welcome with their warm, professional, and efficient service.
A special thank you goes to the M Club Lounge team. Their hospitality, friendliness, and attentiveness were truly exceptional and made every visit to the lounge a pleasure.
The housekeeping team also deserves recognition for maintaining the room to the highest standards. Everything was spotless, well organized, and consistently impeccable throughout my stay.
Thank you to the entire team for delivering such an excellent guest experience. I highly recommend this hotel and look forward to returning.
A special thank you goes to the M Club Lounge team. Their hospitality, friendliness, and attentiveness were truly exceptional and made every visit to the lounge a pleasure.
The housekeeping team also deserves recognition for maintaining the room to the highest standards. Everything was spotless, well organized, and consistently impeccable throughout my stay.
Thank you to the entire team for delivering such an excellent guest experience. I highly recommend this hotel and look forward to returning.
Family traveller
IL
Comment: 26 Jul 2026
Stayed in: Jul 2026
Fine hotel, but don't bother to request connecting rooms
This hotel was a fine base for a few days in Basel. However, we were quite disappointed by a few things.
I had contacted the hotel months in advance to request connecting rooms, and then confirmed our request again a couple of days in advance. While I understood that the hotel did not guarantee connecting rooms, I had assumed they would make some effort to reserve them for us if available. However, when we checked in, they did not seem to be aware of the request, and it was clear that no attempt had been made to assign us connecting rooms.
Also, the wifi was almost unusable, which was quite surprising for a business hotel.
I had contacted the hotel months in advance to request connecting rooms, and then confirmed our request again a couple of days in advance. While I understood that the hotel did not guarantee connecting rooms, I had assumed they would make some effort to reserve them for us if available. However, when we checked in, they did not seem to be aware of the request, and it was clear that no attempt had been made to assign us connecting rooms.
Also, the wifi was almost unusable, which was quite surprising for a business hotel.
Hotel response
Comment: 1 Aug 2026
Dear Emilia22m
Thank you for sharing your feedback. We are pleased that our hotel provided a convenient base for your stay in Basel, although we are sorry that some aspects did not meet your expectations.
While connecting rooms are always subject to availability and cannot be guaranteed, your request should have been properly noted and considered during the room allocation process. We sincerely apologize that this did not appear to be the case and will review the matter with our team.
We are also sorry to hear about the difficulties you experienced with the Wi-Fi. This is certainly not the standard we aim to provide, particularly in a business hotel, and we will investigate the issue further.
We appreciate your comments, as they help us improve our service, and we hope to have the opportunity to welcome you again for a more seamless stay.
Kind regards,
Basel Marriott Hotel Team
Thank you for sharing your feedback. We are pleased that our hotel provided a convenient base for your stay in Basel, although we are sorry that some aspects did not meet your expectations.
While connecting rooms are always subject to availability and cannot be guaranteed, your request should have been properly noted and considered during the room allocation process. We sincerely apologize that this did not appear to be the case and will review the matter with our team.
We are also sorry to hear about the difficulties you experienced with the Wi-Fi. This is certainly not the standard we aim to provide, particularly in a business hotel, and we will investigate the issue further.
We appreciate your comments, as they help us improve our service, and we hope to have the opportunity to welcome you again for a more seamless stay.
Kind regards,
Basel Marriott Hotel Team
Excellent location
Messepl. 25, Basel, 4005, Switzerland|0.86 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Basel Marriott Hotel: FAQs
Need flights or a car for your trip?
Did you know we can help you plan the rest of your trip? Get exclusive deals and great rates for flights and car hire.Flights to Basel Mulhouse Freiburg
Car hire in Basel