Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Please inform Novotel Surfers Paradise in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Swimming pool #1 is closed from Mon 20 Apr 2026 until Thu 25 Jun 2026 Swimming pool #1 is closed from Mon 13 Jul 2026 until Thu 17 Sept 2026 Hot tub/jacuzzi is closed from Mon 20 Apr 2026 until Thu 25 Jun 2026 Hot tub/jacuzzi is closed from Mon 13 Jul 2026 until Thu 17 Sept 2026 Please note, there is a 1.4% credit card surcharge when using a credit card. Please note that the property requires a AUD 100 pre-authorisation at time of check-in via credit card, debit card or cash, as well as an additional AUD 50 per night, to cover any incidental charges. This will be refunded upon check out, minus any incidental charges. Please note the name on the credit card used for the booking should correspond to the guest staying at the property. Please note that the guest who makes the reservation must be 18 years or older, and staying at the property. Guests are required to present a valid photo ID upon check in. Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. It does not guarantee the safety, comfort and convenience of school graduate guests during this period. Please note that this property has a strict 'No Party Policy'. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made. All guests must sign the property's Terms of Stay. Please note that all accommodation is individually furnished and the photos are presented as a guide only.
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