The Wellington International Airport or formerly known as Rongotai Airport is the main airport of the suburb Rongotai in Wellington. The airport is the main hub for Air New Zealand and its subsidiaries. The airport is operated by a joint venture of Infratil and the Wellington City Council. The Wellington International Airport is known to be the third busiest airport in New Zealand with a total record of 5.3 million passengers reported in March 2013. The airport also links Wellington to major cities in eastern Australia.
The Wellington International Airport only operates one terminal which is located at the east of the airport with three piers including: South, South-West, and North-West. The airport's main terminal building includes a common check-in area as well as a common baggage claim area. These areas connect to a large retail area that looks out onto the runway. The airport's main terminal has a total of three gates which service small piston-engined and turboprop aircraft.
The South Pier on the other hand, has six gates that serve the regional aircraft and Air New Zealand Link turboprop aircraft. The South West Pier has eight gates and it is used by Air New Zealand domestic turbofan and Link turboprop aircraft. The North-West Pier has a total of nine gates which can be used as for both international and domestic usage.
Services and Facilities
The Wellington International airport caters a wide array of services for the travellers as they wait for their corresponding flight schedules. The airport gives passengers free internet access to keep them connected and online at the Wellington Airport. They also give passengers the opportunity to access live flight timetable information both into and out of the Wellington Airport through their smart phones. The app is available for both iPhone and Android users.
The airport also has readily available Travelex stores that are open every day for all International Arrivals and Departure flights. There are more than 40 currencies available and it can also be pre-ordered by phone, fax, or email.
The airport also has facilities and services that cater to the different needs of the passengers. For families, a family-friendly parent's room can be located at the airport's main terminal on level one. The facilities included in the room are: changing and disposal room of nappies, toilets, comfortable seat for feeding, and baby change tables.
To passengers in need of special assistance, there are available wheelchairs at the airport. There are Airport Ambassadors and Operations Coordinators that will also aid people who are having extra difficulty in roaming around the terminals of the airport. Disabled Car parking spaces, automatic doors and lift access, boarding cells for people with impaired sight, and wheelchair accessible toilets are available at the airport as well.
The airport is also ready for emergency cases as well as delivering first aid and medical services to passengers. The Airport Fire Service will readily respond if there are any passengers who ware in need of urgent medical attention. They are trained in handling emergency cases including medical emergencies.
Passengers who are lost or need someone to attend to the questions or inquiries, there are customer assistance phones available at the airport. They are located near the escalators in the baggage claim area. There are also phone and internet kiosks that passengers can use for calling and internet access. Public payphones are also located near the escalators on the check-in area an on the ground floor of the main terminal. Phone cards can be purchased from the airport's book shop located on the first level. If passengers are in need of assistance regarding lost property, baggage storage, directions, parking, and transport, staff and airport ambassadors can be approached between the hours of 12PM to 4PM.